Refund policy
I want you to love your KSW Knits hat.
Because every hat is individually hand-knit and one of a kind, I encourage you to read the product description, measurements, and care information carefully before placing your order. If you have any questions before purchasing, please don't hesitate to contact me—I'm always happy to help.
If your hat isn't the right fit or isn't what you expected, please contact me within 14 days of delivery.
To be eligible for a refund:
- The hat must be unworn, unused, and in its original condition.
- Original tags must still be attached.
- Please contact me before returning your purchase so we can make arrangements.
Because every KSW Knits hat is one of a kind, exchanges aren't always possible. If a replacement isn't available, a refund will be issued after the returned hat has been received and inspected.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless I made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery and include photos if possible. I'll work with you to make it right.
Every return is handled personally. My goal is always to find a fair solution that leaves you feeling well cared for.